Lona Care believes that the following statements best describe the values within which we seek to offer our services. We believe that each young person in our care has the fundamental right to:

• Be regarded as an individual and given special attention.
• Be supported by people who understand their needs and are competent to meet them.
• Be treated equally and without discrimination.
• Receive respect and understanding regarding their cultural, religious, and spiritual beliefs.
• Receive prompt attention to all their needs.
• Feel safe and know that someone supports them.
• Be informed about all important decisions that affect them and to have a say in those decisions.
• Have privacy for themselves and their belongings.
• Think independently and make their own choices.
• Compliment or complain about anything they feel is unfair or unjust, and have their complaints listened to and addressed.
• Receive a service that embodies the principle “Nothing About You – Without You.”
• Receive a service that prioritizes their well-being, safety, dignity, and choices.
• Have their best interests respected and sought after in all service delivery.